Australia's Leading Experts in Teams Calling Phone System Deployments!
Reporting and Recording
TCA has the most comprehensive TEAM’s calling reporting solution on the market.
It delivers key information in real time to ensure your Business is performing as efficiently as possible resulting in the highest levels of customer satisfaction and business continuity.
It also delivers business critical information through user defined reports, dashboards and monitors. It gives you accurate, relevant information from which you can make informed decisions increasing your company’s performance.
Teams Calling Australia Real Time Reporting
Using Power Bi we allows users to specify exactly what they see and how they will see it. We understand that different users have different reporting requirements and a ‘one-size-fits-all’ reporting and wallboard solution is not suitable for a dynamic and modern workplace.
The emphasis is on easy customization for each user and with the role based access this can also allow for agent self service.
Power Bi Dashboard
Power Bi presents information on screen with its user definable dashboards. Users select the layout and monitor types to show only the required information.
Presence Status Monitor
The Presence status monitor displays real-time availability including employee picture and the colour of the current presence status.
Teams Calling Australia voice Recording
Voice Recording solution designed for Microsoft Teams.
If your organizations has a Voice Recording requirement we have the solution for you. Dubber is a tailored recording software that is used for training, monitoring purposes and for dispute resolution. Homeworking activity can also be reviewed ensuring standards and business continuity are maintained. It includes rich features such as Pause and Play and simple search. The data is kept on your own Azure tenant to comply with Australian Data sovereignty. Assigning Security policies is done via your global admin.
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