Australia's Leading Experts in Teams Calling Deployments!

A single communications platform to run your business

Teams calling

Calling in Teams works exactly like a traditional phone system with the huge benefit of being integrated with the Microsoft Teams interface. You can then make and receive calls on your laptop, headset, mobile or traditional phone. You can also add call analytics and call recording if required.

Port Your Current Business Numbers

Integrate your business phone number with MS Teams to make and receive calls directly within the app.

Replace Your Entire Phone System

Teams calling is a 100% cloud-based PBX solution built into the Microsoft Teams collaboration platform

Receive Calls on a Phone System, PC or Mobile Device

Allow your employees to transition between Microsoft Teams on the go and the office phone at their desk, without missing a beat.

Teams Calling

TCA Customer engagement

TCA are experts at deploying and supporting Microsoft Teams calling. We have Microsoft qualified technical staff and partnerships with Microsoft, Ingram and leading telecommunication companies.

Assessment & Quote

Ensuring Teams Calling meets all your business requirements.

Scope

Planning IVR set up, call groups, call flows etc

Deployment

Porting and testing so there is no downtime

Training and Support

User training and ongoing support

Features & Benefits

Auto Attendant

Teams enables both external and internal users to place calls to specific users or departments.

Call Queue

Music on hold, search and assign calls to agents and set up an organisational greeting.

Call Forwarding

Forwarding rules allow you to assign calls to go anywhere, including colleagues or to voicemail.

Music or Messages on Hold

Music on hold, search and assign calls to agents and set up an organisational greeting.

Consult and Transfer

Teams allows the transfers calls from one person to the other or from PC to mobile device.

Group call pickup and forward to group

Users can share incoming calls with colleagues. Set rules for staff members on leave or unavailable to have calls forwarded to other available staff members.

    Jump on the fastest growing Voip system.

    Exclusive Benefits for Choosing Us

    Partner Program

    Teams Calling Australia (TCA) are specialists at deploying and managing Microsoft Teams Calling. Since the pandemic the use of Microsoft Teams has grown exponentially and with-it Teams Calling.

    TCA is partnered with Microsoft, a global IT Distributor, a leading Telecommunications Carrier and software developers to provide customers with a unique telecommunication experience.

    We offer Microsoft Teams Calling with the options of detailed reporting and call recording.

    This is an outstanding low touch model that allows MSPs and providers to focus on your business whilst earning great recurring commissions.

    TCA invoices the customer directly for the telecommunications

    • MSP’s and Microsoft partners can bill their customers for the required Microsoft licenses directly, or TCA can do it on your behalf.

    TCA  will provide support to the either the end user, or to the Partner as Tier 2 support.

    TCA  will provide support to the either the end user, or to the Partner as Tier 2 support.

    No minimum sales targets.

    Microsoft Approved Devices

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    Speakerphones (19)

    19 products
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    Headsets (10)

    10 products
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    Getting Started

    Connect on Your Terms

    Connection is Easy

    When you want to make a call in Teams you can use a desk phone,mobile device, headset or your computer. This gives employees the freedom to take calls on their computer while working from home or on a mobile device from the road. No matter which method you use, your business number will display.

    Book a Live Demo Today!

    Managing your IT is our core focus and we take it very seriously. We understand that choosing an IT Managed Service Provider is a crucial business decision. Its all about people, trust and understanding your business.

    Our staff are technically trained professionals, who are customer focused, friendly and patient. Our company is trusted by over 600 businesses globally to manage some or all of their IT requirements. With the backing of the largest IT vendors in the world and the commitment to your business to solve problems quickly, create efficiencies and give you the best possible advice, we are ideally place to support your business.

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      Business Gets Done Everywhere

      When responsibilities require you to be at home. While you’re traveling for work or pleasure. Teams Calling gives your business the flexibility and professionalism it needs to get the job done. Business doesn’t happen just in the office anymore.   

      Use Any Device

      When you want to make a call in Teams you can use a desk phone, app-enabled device, headset or your computer. This gives employees the freedom to take calls on their computer while working from a coffee shop or on a mobile device. No matter which method you use, your business number will display. 

      Expect Features to Evolve as Teams Grows

      Microsoft is investing its future in Teams. Therefore, features and integrations for the phone system will evolve and improve as Teams changes. It won’t be a phone system you buy once and then have to upgrade over time. Updates to Teams Calling will roll out in real-time continuously. 

      Reliable Business Communications

      Like other applications in Office 365, Teams is in the cloud. As a result, your phone system isn’t reliant on an office or data center connection. If the data center your phone system depends on goes down, Microsoft moves the connection to a different one. Users don’t notice the change and calls are not dropped or missed. And if Microsoft’s network is ever down, we can forward all calls to your mobile devices. 

      A Centralised Digital Workspace

      Calling represent about 10% of what you can do in Microsoft Teams. It is a holistic platform that combines communication tools – like chat, file storage and video conferencing – with features that facilitate work, in-office or remotely. Employees are able to share documents, ideas, manage projects, send emails and more all within one platform, and potentially from one device.

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